Help Desk Specialist Resume

Help Desk Specialist

When you are applying for jobs in the customer service industry, you need to draft resume that focuses on your professional skills and expertise. More than education qualification the employer is interested in checking the candidate's professional experience and expertise. The help desk specialist resume sample is provided below for your guidance. You can refer this help desk specialist resume and draft a well-planned, customized resume.

Help Desk Specialist Resume Example

Contact Details

Name: Suzanne D. Matlock
Address: 1362 Losh Lane, Mckeesport, PA 15132
Home Phone: (412) 672 4127
Mobile No.: (412) 672 7439
Email-id: suzanne.m@anymail.com

Professional Summary

• Over eight years of professional experience as Help Desk Specialist
• Received several appreciation emails from customers for providing excellent customer service
• Received 'Best Target Achiever Prize' for maintaining AHT of calls and giving maximum first call resolutions

Work Experience

Designation: Help Desk Specialist
Name of Company: HDC Company Pvt. Ltd.
Duration: January, 2007 to present
Roles and Responsibilities:

• Provide customer service to the business clients over the phone
• Resolve customers technical issues over the phone, via chat, and mail
• Maintain first call resolution and AHT of the calls
• Send daily and weekly reports to the manager
• Attend training sessions to improve communication skills, customer service skills, and process knowledge

Designation: Help Desk Specialist
Name of Company: KLM Company Pvt. Ltd.
Duration: June, 2003 to January, 2007
Roles and Responsibilities:

• Answer customers technical queries related to computer problems
• Assist the customer to set up their email client
• Solve queries of the customers related using different software and internet
• Troubleshoot the customer queries over the phone and via chat
• To maintain the AHT of the calls
• Send call track records to the manager

Academic Background

• Bachelor of Computer Application, University of Pennsylvania, 2003
• High School Diploma, St. Mathew's High School, 2000

Skills

• Good listening skill
• Excellent communication skills
• Good customer service skills
• Hardworking
• Punctual
• Able to handle irate customers

Computer Proficiency

• Operating systems: Windows and Linux
• MS Outlook, Lotus Notes
• Internet

Association

Member of the Pennsylvania Help Desk Specialist

Certified

Certificated Help Desk Specialist from DCB Institute

References

Name: Adam D. Kenneth
Designation: Human Resource Manager
Name of Company: KLM Company Pvt. Ltd.
Address: 1478 Posh Lane, Mckeesport, PA 15132
Mobile No.: (412) 672 1593
Email-id: adam.dk@anymail.com

Name: Peter W. White
Designation: HR Head
Name of Company: HDC Company Pvt. Ltd.
Address: 415 Apple Lane, Mckeesport, PA 15132
Mobile No.: (412) 672 8457
Email-id: peter.white@anymail.com

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