Chief Telephone Operator Resume

When you have the knowledge and technical expertise related to the communications industry, you can apply for the chief telephone operator position.  Here, you will need a resume that can brief your qualifications and experience matching with the job. When writing the chief telephone operator resume, you should focus on your skills and expertise. The resume should be intended to derive a favorable opinion about you on the readers' mind.

The chief telephone operator resume should highlight the four important components that have the capacity to win the readers' attention. They are:

Professional Summary

There are two possibilities when you are applying for the chief telephone operator position. First, you have already worked in a similar capacity. Second, you are waiting for an opportunity to move one step ahead in your career. Both these circumstances show that you have gathered skills and experience that make you a perfect fit for the job. Quite likely, there may also be some major achievements in your career. Summarize your entire work experience and the best points about you in this section. Remember, the employers would be attracted in reading the resume further only after reading this section. The best way to write this summary is by understanding the top three skills needed in the job, and including it by emphasizing on its importance.

Work Experience

The chief telephone operator positions need experience of telephone operators if you have not yet worked in this position. Other experiences will not qualify you for this position. List the latest job and the responsibilities you are handling, and follow it with the next immediate job held. This style of writing is known as a reverse chronological format, which is the most prevalent application format these days.

Candidate who has already worked as a chief telephone operator should describe his/her responsibilities in this manner:

• Supervised and coordinated work activities of telephone operators
• Prepared work and training schedules for new operators
• Kept inventory and attendance records of employees
• Handled incoming and outgoing calls
• Solved complex communications problems that needed special care and attention
• Compiled and arrange distribution of phone directories to clients
• Kept records of personal calls made by the employees, and submitted the details to the accounts department for deduction
• Discussed, identified and sorted problems faced by the operators
• Interpreted and communicated company's polices to staff

Key Skills

Supervision, leadership qualities and communications are the most essential skills to become a chief telephone operator. Supervision skill is needed to instruct and keep a watch on the work of telephone operators. Leadership qualities will help in managing the team of operators, and communication skill will ensure that messages are passed and received correctly.

Education

A sound academic background is preferred by most employers. State your qualification, including the training or education you have taken while performing the work of telephone operators.

Awards and Achievements

This section will stimulate the readers to know more about you. If you have something to describe in this section, it shows that you are valuable and have contributed your efforts for the benefit of the company. The readers will surely recognize and identify that you can repeat the same kind of commitment and dedication for them. They will be more inclined towards offering you the job.

References

This is the last and important component of the chief telephone operator resume. Since the position is supervisory and management-related, the employers need to know how you are both as a person and a leader. Add names of those people who can actually speak in your favor.

This ends the discussion for writing the chief telephone operator resume. Run spell-checker and proofread your resume before sending it.